Shipping Policy

Shipping Arrangements and Delivery Expectations

This policy provides an overview of how we handle order preparation, shipping arrangements, and delivery-related questions.

Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment confirmation.

Processing may take additional time during promotional events, holidays, periods of high order volume, or when an order requires further verification.

Business days generally exclude weekends and applicable public holidays.

Available Shipping Services

Shipping methods depend on the destination, product availability, and services offered during checkout.

Available options and applicable charges will be displayed before you submit your order. Shipping methods may change as service availability or operational conditions change.

Estimated Delivery Times

Estimated delivery times may be provided during checkout or in order-related notifications.

Actual arrival times can vary due to carrier operations, weather, customs inspections, transportation interruptions, or other circumstances outside our reasonable control.

Unless expressly guaranteed, delivery estimates are provided for planning purposes only. Any legally required delivery deadlines remain applicable.

Shipping Charges

Shipping costs, if applicable, will be shown during checkout before payment is completed.

Promotional shipping offers may be subject to minimum order values, destination restrictions, product exclusions, or other conditions stated in the relevant offer.

Order Tracking

When tracking is available, the tracking information will be shared after dispatch.

Please allow time for the carrier to register the package. Tracking information may not update immediately, particularly during the early stages of shipment.

Address Changes

Customers should verify their delivery information before completing checkout.

If an address correction is needed, contact us promptly. We will attempt to assist, but changes may not be possible after fulfillment begins or the carrier receives the package.

Delivery Problems

If your package has not arrived within the estimated delivery period, review the tracking information first.

If the shipment appears lost, significantly delayed, or incorrectly delivered, contact us with your order number and relevant details. We will review the circumstances and explain the available next steps.

Damaged or Incomplete Shipments

If your order arrives damaged or contains missing items, please contact us as soon as reasonably possible.

Photographs of the affected products and packaging, together with your order details, can help us assess the issue.

International Shipping

International deliveries may involve import duties, customs fees, or taxes imposed by the destination country.

Responsibility for these charges depends on the applicable shipping terms and local law. Customers should review relevant import requirements before ordering.