Return and Refunds Policy

Return Requests, Exchanges, and Refunds

We want customers to understand the options available when they need to return an item or request a refund. This policy explains our general procedures and eligibility considerations.

1. Return Period

Our proposed standard return window is 30 days from the date of delivery.

Before publishing, confirm that this timeframe matches your store's actual return practices. Any longer return, withdrawal, or cancellation period required by applicable law will take precedence.

2. Standard Return Conditions

For a standard return, items should generally be:

Unused and in their original condition
Returned with original packaging and included accessories, where applicable
Accompanied by an order number or other proof of purchase
Compliant with any clearly disclosed and legally permitted product-specific requirements

If an item has been used, altered, or damaged after delivery, its eligibility for a voluntary change-of-mind return may be affected where permitted by law.

These conditions do not remove mandatory remedies for defective or incorrectly supplied products.

3. How to Submit a Request

To begin a return:

Contact our support team within the applicable return period.
Provide your order number and identify the product.
Explain the reason for your request.
Include photographs if the item is damaged, defective, or incorrect.
Follow the return instructions provided for your case.

Please wait for return instructions before shipping the item back.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return and the applicable legal requirements.

For voluntary returns, the customer may be responsible for return shipping costs if this arrangement is permitted by law and was appropriately disclosed.

For defective, damaged, or incorrectly supplied items, we will review the circumstances and provide the remedy or shipping arrangement required by applicable law.

5. Refund Review

Returned items may be inspected after receipt to determine whether they meet the applicable return requirements.

We will communicate the outcome of the review and explain any available next steps.

Any statutory refund rights remain unaffected by the inspection process.

6. Refund Method

Approved refunds will generally be issued to the original payment method unless another arrangement is agreed upon or required by law.

The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Refunds will be processed within the timeframes required by applicable law.

7. Defective or Incorrect Products

If a product arrives damaged, defective, or different from the item ordered, please contact us promptly.

Provide your order number and a clear description of the problem. Photographs may also be helpful.

We will review the information and explain the available options, which may include a replacement, repair, refund, or another remedy where appropriate and legally required.

8. Exchanges

Exchange requests depend on the item's eligibility and current availability.

If the requested replacement is unavailable, we will explain any alternative options. This does not limit remedies required by applicable law.

9. Items That May Not Qualify for Standard Returns

Certain categories, such as personalized goods, perishable items, or some sealed hygiene-related products, may be excluded from voluntary returns where legally permitted.

Any applicable exclusions should be disclosed clearly. They do not override mandatory consumer rights.

10. Cancellation Requests

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be unavailable through the standard order process after fulfillment begins or the package has been dispatched. Any statutory cancellation or withdrawal rights will continue to apply.